Privacy Policy

1. Introduction

Tai Nuare Lodge LLC ("Company," "we," "us," "our," or "Tai Nuare Lodge") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tainuare.com and engage with our services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Information You Provide Directly:

• Name, email address, phone number, and mailing address
• Messaging content from contact forms, emails, SMS, and chat communications
• Billing and payment information (processed securely through third-party payment processors)
• Preferences, interests, and communication opt-in/opt-out selections
• Any other information you voluntarily provide

Information Collected Automatically:

• IP address and device information (browser type, operating system)
• Pages visited, time spent on pages, and navigation patterns
• Referral source and search terms used to find our website
• Device identifiers, cookies, and similar tracking technologies
• Location information (if you permit access)

Information from Third Parties:

• Lead information and contact data from publicly available sources
• Information from social media platforms if you choose to link your account
• Data from marketing and analytics partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing inquiries, booking discovery calls, and delivering resort information
• Marketing & Outreach: Sending promotional emails and targeted communications about our properties and services
• Personalization: Tailoring content, recommendations, and communications to your interests
• Compliance: Meeting legal obligations, including A2P 10DLC SMS compliance and contact verification
• Analytics & Improvement: Understanding user behavior, improving our website and services
• Fraud Prevention: Detecting and preventing unauthorized access or fraudulent activities
• Customer Support: Responding to inquiries and resolving issues

4. SMS Communications & Opt-In Details

How You Opt In to SMS Communications:

By providing your phone number through our website contact form, inquiry submission, or explicit consent request, you are opting in to receive SMS text messages from Tai Nuare Lodge LLC.

Types of SMS Communications:

You consent to receive transactional SMS communications only, including:

• Inquiry responses
• Appointment confirmations and reminders
• Scheduling updates
• Follow-up communications related to your inquiry

We do not send promotional or marketing SMS messages through this opt-in. Separate consent would be required for any future marketing communications.

Message Frequency:

You understand and acknowledge that by opting in, you may receive multiple SMS messages from Tai Nuare Lodge LLC. Message frequency varies based on user interaction and depends on the communications you've requested.

Standard Rates Apply:

Carrier rates and message fees may apply. Message and data rates may apply depending on your carrier and plan. Please check with your wireless provider for specific SMS rates.

5. SMS Opt-Out & Data Handling

Opting Out of SMS Communications:

You may opt out of SMS communications at any time by:

• Replying "STOP" to any SMS message you receive from Tai Nuare Lodge
• Contacting us directly with an opt-out request through our website
• Updating your communication preferences in your account (if applicable)

We will honor all opt-out requests within 24 hours of receipt. Once you opt out, we will not send further SMS messages to your number, except to confirm your opt-out status.

Critical: SMS Opt-In Data Is Not Shared

Tai Nuare Lodge LLC strictly protects your data. Specifically:

• Phone numbers are NOT sold or shared with any third parties or affiliates for marketing purposes.
• SMS consent is not shared with third parties.
• Your phone number and SMS consent information are used exclusively by Tai Nuare Lodge LLC for direct communications.
• Stored securely and accessed only by authorized personnel.

If you have opted out, your phone number will not be shared with service providers for SMS delivery purposes.

6. Email Communications & Preferences

We may send you promotional emails and newsletters about our offerings, events, and updates. You can manage your email preferences or unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any email
• Updating your communication preferences in your account
• Contacting us directly with an opt-out request

7. Data Sharing & Disclosure

We may share your information in the following circumstances:

Service Providers:

Third-party vendors who assist in delivering our service may have access to limited information necessary for their function, including:

• SMS Platform Providers: Twilio and GoHighLevel (for SMS delivery only — not for any other use)
• Email Platform Providers: Instantly.ai and GoHighLevel (for email delivery only)
• Payment Processors: For processing payment information only
• Analytics Services: For website usage and behavior analysis
• Cloud Hosting Providers: For secure data storage

These vendors are contractually bound to use your information only for the specific purpose of delivering the service and must maintain strict confidentiality.

Legal Compliance:

When required by law, legal process, or government request, we may disclose information to law enforcement or regulatory authorities.

Business Transfers:

In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Your Consent:

We may disclose information with your explicit permission for specific purposes.

8. Cookies & Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar technologies to:

• Remember your preferences and settings
• Track website usage and engagement
• Deliver targeted advertising
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

9. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These include:

• Encrypted transmission of sensitive data (HTTPS/SSL)
• Secure payment processing through PCI-compliant processors
• Limited access to personal information by authorized personnel only
• Regular security audits and updates

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory obligations
• Maintain records for accounting and audit purposes

SMS opt-out requests (STOP requests) are retained indefinitely to honor your preferences and maintain Do Not Contact (DNC) compliance.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your information, subject to certain legal exceptions (such as STOP requests, which we retain for compliance).
• Right to Object: You may object to our processing of your information for marketing or other purposes.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Withdraw Consent: You may withdraw consent for specific processing at any time.

To exercise these rights, contact us using the information provided at the end of this policy.

12. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information and terminate the child's account.

13. International Transfers

Your information may be transferred to, stored in, and processed in countries outside of your country of residence, including Panama. These countries may have different data protection laws than your home country. By using this Service, you consent to the transfer of your information to countries outside of your country of residence.

14. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of linked websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it is used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the "sale" of personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the website following any changes constitutes your acceptance of the updated Privacy Policy.